Terms and Conditions

Conditions of Booking

We will not accept any booking unless they have been authorised.

When we have accepted the booking, you are liable for the relevant programme fee or cancellation charge for payment.

We can issue invoices for advanced payment if you ask us to. Cheques and purchase orders should be made payable to EML Learning Ltd. and we will send you an invoice acknowledging payment within one week.

If you withdraw from a confirmed booking and your place is not taken by someone else from your organisation, you must pay a cancellation fee:




Notice of cancellation or transfer

Percentage programme price charged

29 days or more


15 to 28 days


4 to 14 days


3 days or less



(we include weekends in the calculations)

We reserve the right to run programmes at different venues from the one specified, when necessary. If this is the case we will inform you as soon as possible and provide you with information about travel directions.

Where circumstances force us to cancel a programme, our liability will be will be limited to refunding any fees paid for that programme. We are not liable for any other loss occurred by you.

Please follow your internal procedures when applying for programmes.


Independent equal access
If you indicate on the booking form that you have any requirements or any other reason, we will contact you before the programme starts to discuss your personal requirements.

Privacy and data protection
We do not give your personal information to others. Please find our full Privacy Policy here