Course Overview

A practical workshop, which assists managers in dealing with poor performers at work promptly, fairly and legally.

Course Quick Facts Course Facts


One or half day


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Summary Summary

A practical workshop, which assists managers in dealing with poor performers at work promptly, fairly and legally.

Location Location


Outline Outline

What does it cover?

This interactive workshop will be designed around the organisation's performance management procedures and 'real-life' case histories to illustrate each area of poor performance. It will cover the following:

Organisation policies

Overview of the organisation's policies on capability, sickness absence, conduct, harassment and bullying, grievance and appeals
ACAS guidance on dealing with poor performers.

Performance management

How to deal with capability issues
How to manage sickness absence and disability related sickness absence
How to deal with misconduct and gross misconduct at work
The difference between performance management and harassment or bullying
How to deal with allegations and incidents of harassment or bullying
How to manage grievances and appeals.

Learning Outcomes Outcomes

What will I learn?

By the end of the workshop, managers will be able to:

  • Understand their role within the organisation's policies on performance management
  • Implement the organisation's procedures with confidence
  • Identify when to act to avoid situations escalating unnecessarily
  • Avoid legal pitfalls when dealing with performance issues
  • Recognise what aspects they can and should deal with alone and when they should request the support of HR.
Using Actor Led Interventions to Enhance the Training

All our courses offer the option to work with professional actors to bring the 'theory to life' replacing the need for participants to role-play on courses. Our actors are trained in coaching skills, giving effective feedback and questioning techniques and have worked with a wide range of Government departments, corporate and other public sector clients.

The types of interventions they offer include:

Forum Theatre: The group watches a scene tailored to a real situation from their workplace and then get to re-direct the action. It's an invaluable way to experience the changes in a relationship when the participants adapt their conversations and behaviour.

Demonstration of Theory: Our actors bring 'theory' to life. They will skilfully and realistically create scenarios that allow the group to experience theory in practice. Participants then practise how to deal with the situation themselves.

One to One interactions: This allows for an in depth practise with an actor/coach of a delegate's real-life challenging conversation with a staff member. They are able to stop-start the dialogue and get honest feedback from the 'other' person? It's an opportunity for some life changing 'light-bulb moments


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